Current list of Broker contact for support adn billing escalations. Internal doc, 4/24/23 update.
Contact for Brokers if there are any question on Billing or API trip info.
- Kinetik
- Billing questions: Email network@kinetik.care
- Adela Cruz for non billing questions : adela@kinetik.care
- Call the Car
- trips not coming over, API question on CTC side, contact Dispatch at dispatch@callthecar.com
- ModivCare
- App Support line, 800-597-2049, Level 1 support. Can use Healing Tool to help get trip over so ModivCare can create claims and batches on ModivCare Web portal.
- TP can contact their PRM as well for question, as well.
- Alivi
- Mike Rojas is one contact, that seems to reach out. mike.rojas@alivi.com
- Access2Care
- TBA
- MediTrans
- MediTrans Provider Relations email providers@meditrans.com for billing and support questions.
- MTM/Veyo
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Internal contact for MTM/VEYO, rlowery@mtm-inc.net Randee Lowery App Analyst
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- Verida (old SE Trans)
- Client should contact Verida directly through normal channels.
- isupport@southeastrans.zendesk.com , main help desk email for tickets for set up and other help desk questions.
- Verida/SE Trans Form
- Ride Health
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Contact MediRoutes Level 2 support (Scott and Chris) for API help. Carla Siegert, MBA, Integration Manager, carla@ridehealth.com
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