Some Client Use Case examples for using MediRoutes Online compared to MediRoutes Desktop.
MediRoutes Online was designed to be a partial MediRoutes Desktop replacement, with further feature to be added over time. MediRoutes Online can be used in many different ways, so the list of current use cases is just some examples of how it is can be used.
Some Use cases Examples for MediRoutes Online:
- Case 1 - Call center for trip intake, and Where's my Ride.
- For overseas calls centers, or local call center type facilities, MediRoutes Online works great for creating passengers, trips, and Where's My Ride real time trip status updated. No downloading software to PC, web based so any web browser will work. and access to Knowledge base articles and MediRoutes Academy all on same screen.
- Case 2 - Owner/Operator Driving, with no office dispatcher.
- Smaller transportation companies (TP) with limited staffing, could use MediRoutes Online for Same day changes while on the road with no access to a PC, but access to a web browser, like on their Mobile Phone, or Tablet. Same Day type change that they might do are shop trips, cancel trips, changing trips from one run to another, monitoring dispatch view, manage other runs while on the road. Most of the time, a smaller company will have no dispatcher in the office, so any changes needed, will have to be done by one person with access to MediRoutes Online.
- Case 3 - Transportation Supervisor/Fleet Manager on Road
- Some larger companies have Fleet Manager, or Transportation Supervisors who need access to Dispatch while on the road, to check on progress and status of Run, like are the Runs late or early, are the driver performing the trips correctly and on time, basically any issue, they have access to see what is happening with out bring a Laptop/Pc with them to access MediRoutes Desktop program.
- Case 4 - Access to Where's My Ride for TP's clients
- Give access to Where's My Ride, for TP's clients who want to check on trip status for same day, to if trips are for next day. No Desktop download needed, so users with limited computer network permissions (like Hospitals), can access MediRoutes online through web browser which is traditionally easier to secure.
Other features Not on MediRoutes Desktop, MediRoutes Online only.
- DOCS - online training, knowledge base access/articles, Mobile App Documentation, API information, and MediRoutes Academy access for online training.
- Inspection - create, edit, update driver app inspection forms.
- Billing - online access to invoices and payment method for MediRoutes.
- Reports - for Inspection forms submitted on Driver Mobile App, Timekeeping reports for editing/updating employee times, Notification cost, and Driver Insights access and data.