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MediRoutes Desktop
MediRoutes Desktop training and set up articles
- Installing Our Desktop Application
- Why do I receive the error message: "Error 3: the remote server returned an error: (401) Unauthorized. ExpiredToken: The token is expired." when trying to login to MediRoutes?
- When trying to launch MediRoutes desktop (after clicking "Continue") it gets stuck on "Loading ... "
- "Microsoft Defender SmartScreen prevented an unrecognized app from starting" message when trying to install the MediRoutes desktop application
- MediRoutes Desktop MSI Installer
- How Do I Reset My Password? And How Do I Verify My First-time User Account?
- MediRoutes Desktop System Requirements
- Using Parallels to run the MediRoutes desktop application on a macOS computer
API Integration
- Funding Source Brokerage API Access
- Broker API Integration Set Up Process.
- ModivCare Ride Receipt Process
- MediRoutes - MTM Integration
- MediRoutes - MTM Setup Guide
- Verida (old Southeast Trans) API Process
- ModivCare Claims Missing Driver/Vehicle in Batches.
- MAS API Set Up, Import Trips/Billing Process
- Kaiser / Vectorcare API Set Up Process
- MTM Manual Billing Report Format
- MTM API Backup Processes
- Verida Trips Submission Error: "There was an error: Value cannot be null. Parameter name: uriString"
- Call The Car Requirements
- TEMP WORKAROUND: Modivcare Portal not showing performed trips on CLAIMS PORTAL
Home Tab
- Creating Customer/Passenger Records
- Managing & Editing Trips on Home Tab in MediRoutes Desktop
- How to Create a Calendar (reoccurring or standing order) trip in MediRoutes Desktop.
- Editing Trip Cost or Billing Items
- Importing Trips from a CSV file
- Creating Custom Imports File Format
- Address Not Geocoding, and Manually Geocoding
- Trip Grid Filter
- Where's My Ride
- Customizing Your DataGrid
- Resetting Your Datagrid
- Safe Ride Broker Trip File Format Set Up
- Importing A Customer Record file into MediRoutes Desktop
- Trip History and Common Changes
- Creating Notes/Comments for Drivers and Dispatchers
- How to use the Trip Changes button on the HOME {TAB}
- "Data error" Message on MediRoutes Maps
Data Tab
- Creating Vehicle Capacities
- Setting Up Your Vehicles
- Removing or Making a Vehicle Inactive - Desktop
- Updating or Creating Space Types
- Common Locations
- Explaining Dropoff Allowed Scheduled Early - Violation Sets
- Merging Customer Records
- Configuring Other, Other1, and Other Multi
- Driver Schedule Event Move for Driver Mobile App
- Suspending or Ending a Run
- Common Data Tab Settings
- Adjusting Pickup Time and ETA using Speed Settings
Dispatch/Scheduling Tabs
- Batch Scheduling
- Shopping and Forcing Trips
- Template Scheduling
- Creating Zip Code Groups
- Route or Run Management For Building Schedules
- Dispatch Main
- Dispatch Run View
- Dispatch Overview Screen
- How to See When Drivers Perform Trips in Desktop Dispatch
- Setting Will Call Trips
- Manually Performing Trip on a Past Date
- Enabling Setting for Auto Confirm and Auto Cancel Trips for No Show, Dry Run Trips.
- How to Locate a Driver's Run and Vehicle Login
Admin Tab
- Creating a Driver User account
- How to Create Billing Items Descriptions
- ModivCare Rates Structure (Bucket Rates)
- How to Update Your Rates
- How to setup Driver Payee Tracking and Rates
- Common Error Message on MediRoutes Desktop Install
- Making a Funding Source Inactive
- Making a User Inactive / Reactivating an Inactive User