How Do I Set Up Tennessee Carriers Trip Imports and Billing in MediRoutes?

Overview

Tennessee Carriers is not currently an integrated API broker in MediRoutes. Trips are managed through:

1. A configured funding source
2. A custom import format for importing trip files
3. A billing export report used to generate files for payment upload

This article walks through the complete setup and billing workflow for Tennessee Carriers.

Step 1 — Create the Tennessee Carriers Funding Source

Before importing trips, create a funding source for Tennessee Carriers.

→ How Do I Set Up a New Broker/Funding Source in MediRoutes?

Required Funding Source Settings

When configuring the funding source, ensure the following settings are configured correctly:

Mileage Charge Method

• Set to:
  • Imported Trip Miles
  • NOT Routed Miles

Driver Cancel Deletes Charges

• Enable Driver Cancel Deletes Charges

This prevents canceled/no show trips from appearing in financial reports.

Passenger Signature Requirement

• Enable Requires Passenger Signature at Pickup

This ensures passenger signatures are captured during pickup.

Step 2 — Obtain a Tennessee Carriers Trip File

A Tennessee Carriers trip file is required to create the custom import format.

Tennessee Carriers will provide guidance on which version of the TripSpark Novus Portal download should be used.

The correct version is currently V6, but this may change over time. Always test imports and confirm with Tennessee Carriers if needed. 

Step 3 — Create a Custom Import Format

Once you have a Tennessee Carriers trip file, configure the custom import format.

Access the Custom Import Setup

1. Open MediRoutes Desktop
2. Go to the Import page on the Home tab
   
3. Select the Custom tab
   
4. Click Add New Custom Import
   

Upload the Trip File

1. Click Select File
   
2. Choose the Tennessee Carriers trip file from your computer and click Open
   
   

Once selected, the column headers will populate in the custom import window. 

Configure the Import Mapping

1. Enter a name for the custom import
2. Double-click each Map From field
3. Select the corresponding column header from the dropdown list
4. Map all required fields shown in red text (Zip Code is also required)
5. Click OK to save

Reference:
Below is a properly mapped Tennessee Carriers import format. 

Step 4 — Import Tennessee Carriers Trip Files

Once the custom import format is created, you can begin importing trip files.

→ How Do I Import Trips into MediRoutes?

Step 5 — Export Billing Report for Tennessee Carriers

After trips are completed, billing reports can be exported from MediRoutes and uploaded to Tennessee Carriers for payment.

Run the Billing Report

1. Navigate to the Reports tab
2. Select Trip Sheet → Data Grid
3. Uncheck the boxes for Include Canceled and Include Unscheduled
4. Enter the date range you are billing for
5. Select TN Carriers as the funding source
6. Click Get Report
   

Export the Tennessee Carriers Billing Format

1. Locate Custom Exports on the far right
   
2. Select Tennessee Carriers
   

A Windows file window will appear prompting you to:

• Name the file
• Choose a save location

The report will then export in the Tennessee Carriers billing format.

Upload the Billing Report

Once exported, upload the billing file into the Tennessee Carriers / Novus portal for payment processing.

Best Practices

• Verify all required field mappings on the custom import format
• Keep a backup of import files and billing reports
• Review the first billing upload carefully