Troubleshooting & FAQs
Quick answers and step-by-step solutions to common questions and issues.
- Why Is the Driver Receiving “There Was an Error Logging Into the Route”?
- Why Can’t My Driver Proceed with Their Schedule in MediRoutes Mobile?
- Why Can’t I Cancel a Trip or Unschedule It in MediRoutes?
- How Do I Verify My MediRoutes User Account?
- Splashtop on Mac: Why Support Can Connect but Cannot See Your Screen
- Why do I receive the error message: "Error 3: the remote server returned an error: (401) Unauthorized. ExpiredToken: The token is expired." when trying to login to MediRoutes?
- Why Does MediRoutes Desktop Get Stuck on Loading or Show an “Object Reference” Error?
- "Microsoft Defender SmartScreen prevented an unrecognized app from starting" message when trying to install the MediRoutes desktop application
- MediRoutes Desktop MSI Installer
- Why Am I Seeing an Error on the Map in MediRoutes?
- The verification link for one of my users expired, how do I resend in MediRoutes Desktop?
- What Should I Do If I Can’t Log In to MediRoutes?
- MediRoutes Invoice - Trips and Notifications
- Question about my MediRoutes Invoice