How to Update Trip Statuses as a Dispatcher

Overview

Statuses are normally advanced by the driver in the driver app, which records a GPS location and timestamp at the moment each event occurs. When the driver cannot do it, a dispatcher can update the status from the schedule board.

Every status action is performed by right-clicking the trip.

Before You Start

Confirm you have the correct leg and event.

A round trip is two legs with four events: a pickup and a dropoff on the A-leg, and a pickup and a dropoff on the B-leg. Each event is completed by an arrive followed by a perform. All four events appear as separate rows on the schedule board.

Check the direction indicator and pickup time, or right-click the trip and select Passenger trips to see every leg for that passenger. Applying a status to the wrong event is the most common error in this process.

1. Locate the trip on the Route.
2. Right-click the trip event
3. Update the Status
4. Under Status, select the action you need.
5. Confirm the schedule board reflects the change.