Creating Custom Imports File Format

This process below is for creating a Custom import Trip File Format for Brokers or other Companies that have a Trip File, that is not part of the Standard Trip File Formats hard coded into MediRoutes software. All files must be CSV (Comma Delimited). .xlxs (excel workbook) , or UTF-8 CSV will NOT work. 

Major National Brokers who have a Standard Trip File Format:

  • ModivCare (formally Logisticare)
  • Verida (formally SE Trans)
  • MTM
  • Access2Care

All other Brokers will need a Custom Import File format created. Follow steps below. 

These procedures require that you have the broker import file on your computer.


Launch the MediRoutes Desktop application.

  • Login to your MediRoutes account.
  • Go to the Import Trips icon.

3. Go to the Custom tab.

a. Click on Add New Custom Import.

b. Type in the brokers name in the Custom Import Name field. 

c. Click on Select File, and browse to the location of brokers file on your computer.

d. Select the broker file, click Open

e. From the Custom Trip Import Tool, map the Map To with the appropriate field in the   Map From dropdown item choices.

Note: Data shown in red under the Map To fields are required to be mapped. 

Address can be in One Column, or in separate columns. Same with Name of Passenger. When mapping one column, use the same column in Map From on each Map to Field. (see Veyo example below). 

f. When all the required fields are mapped, click OK

Note: Shown in example is the Custom Import for National Med Trans.


Note: Shown in example is Custom Import for Veyo.