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Mediroutes Knowledge Base
MediRoutes Desktop
Top Question about MediRoutes
Videos
MediRoutes Desktop
API Integration
Home Tab
Data Tab
Dispatch/Scheduling Tabs
Admin Tab
Reports Tab
MediRoutes Online
MediRoutes Driver App
Spanish
MediRoutes Desktop
MediRoutes Desktop training and set up articles
Installing Our Desktop Application
Why do I receive the error message: "Error 3: the remote server returned an error: (401) Unauthorized. ExpiredToken: The token is expired." when trying to login to MediRoutes?
When trying to launch MediRoutes desktop (after clicking "Continue") it gets stuck on "Loading ... "
"Microsoft Defender SmartScreen prevented an unrecognized app from starting" message when trying to install the MediRoutes desktop application
API Integration
Funding Source Brokerage API Access
Broker API Integration Set Up Process.
MediRoutes - ModivCare Integration
MediRoutes - ModivCare Integration - What's Changing?
ModivCare Ride Receipt Process
MediRoutes - MTM Integration
MediRoutes - MTM Setup Guide
Verida (old Southeast Trans) API Process
ModivCare Claims Missing Driver/Vehicle in Batches.
MAS API Set Up, Import Trips/Billing Process
Kaiser / Vectorcare API Set Up Process
MTM Manual Billing Report Format
MTM API Backup Processes
Verida Trips Submission Error: "There was an error: Value cannot be null. Parameter name: uriString"
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Home Tab
Creating Customer/Passenger Records
Managing & Editing Trips on Home Tab in MediRoutes Desktop
How to Create a Calendar (reoccurring or standing order) trip in MediRoutes Desktop.
Editing Trip Cost or Billing Items
Importing Trips from a CSV file
Creating Custom Imports File Format
Address Not Geo Coding, and Manually Geo Coding
Trip Grid Filter
Where's My Ride
Resetting Your Datagrid
Safe Ride Broker Trip File Format Set Up
Importing A Customer Record file into MediRoutes Desktop
GUID shortcut on Home Tab
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Data Tab
Creating Vehicle Capacities
Setting Up Your Vehicles
Removing or Making a Vehicle Inactive - Desktop
Updating or Creating Space Types
Common Locations
Explaining Dropoff Allowed Scheduled Early - Violation Sets
Merging Customer Records
Configuring Other, Other1, and Other Multi
Driver Schedule Event Move for Driver Mobile App
Common Data Tab Settings
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Dispatch/Scheduling Tabs
Manually Performing Trip on a Past Date
Batch Scheduling
Shopping and Forcing Trips
Template Scheduling
Creating Zip Code Groups
Route or Run Management For Building Schedules
Dispatch Main
Dispatch Run View
Dispatch Overview Screen
How to See When Drivers Perform Trips in Desktop Dispatch
Setting Will Call Trips
Enabling Setting for Auto Confirm and Auto Cancel Trips for No Show, Dry Run Trips.
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Admin Tab
Creating a Driver User account
How to Create Billing Items Descriptions
ModivCare Rates Structure (Bucket Rates)
How to Update Your Rates
How to setup Driver Payee Tracking and Rates
Common Error Message on MediRoutes Desktop Install
MediRoutes Proximity Alerts
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Reports Tab
Custom Trip Sheets Report Format
Login History Report
