Manually Performing Trip on a Past Date

Some examples of when you need to perform a trip on a past date:

• a driver never performed a trip on the Mobile APP
• Will Call trip was not activated and performed on Mobile APP. 

Steps to perform the trip on past date:

1. Navigate to the Past Date

• Open the Schedule tab.

• Enter the past date the trip occurred.

• Select the Run the trip is assigned to.

  • Alternatively, you may shop the trip onto a Run and then open that Run.

2. Locate the Trip Events

• Once the trip is on the Run, look to the top-left side of the screen.

• Find the Arrive and Perform columns.

• Highlight the event row you need to complete.

  • Both the pickup and drop-off events must be performed to fully complete the trip.

3. Perform the Event

• Double-click in the Arrive column for that event row.

• Repeat this process for both:

  • Pickup event

  • Drop-off event

Once both events are performed, the trip will show as completed.

4. Enter the Perform Time and Driver Information

• Double-click in the Perform column and enter the Perform time.
• In the Driver column, enter the Driver’s Name (if required or not already populated).
• Step off the row (click into the next line) to save the entries.
• Repeat these steps for the next event row (pickup and drop-off).

5. Confirm Trip Completion

Once both the pickup and drop-off events have Arrive and Perform times entered, the trip will show as completed for that past date.