How do I get trips?
Trip data no longer needs to be imported and instead will be automatically loaded by ModivCare. Within the Trip history, you can see that a trip has been added or changed by ModivCare through the API from the username ModivCareAPIprod2021. 
How do cancellations work vs turnback's?
Turnback's or reroutes are trips that ModivCare has assigned to you that you do not want to perform. ModivCare will allow submission of a Re-Route up to 24 hours from the pickup time of the trip. Cancelations are trips that are not being performed either from the customer canceling the trip, the trip being a duplicate, or any number of reasons selectable from the list supplied by ModivCare.
To perform a cancel or reroute, simply cancel the trip as normal within the MediRoutes Home, Schedules, or Dispatch tabs, and you will be prompted with the screen below where we present the list of cancelation and reroute reasons from ModivCare. Select a reason for cancelation or reason for reroute and click on the button to Process Request. If the request is accepted, you will be returned to the previous screen with the trip marked as canceled and if the request is not accepted, the trip will remain uncanceled within MediRoutes.
If the Cancelation or Re Route is denied by ModivCare and you need the trip canceled out of MediRoutes, contact your local ModivCare provider rep. If you do not know how to contact your ModivCare provider rep, you can contact the ModivCare Digital Support Hotline at 800-597-2049.
How Do Claims Work?
As long as your trips are being performed by a driver and vehicle that is marked as credentialed by ModivCare, your trips will sent over to ModivCare once the Driver completes the trip on the MediRoutes Mobile app.
- Mediroutes does not Create the Batches or Claims on ModivCare Web Portal, Mediroutes sends the trip data over to ModivCare, and ModivCare creates the Claims and Batches.
- Driver, Vehicle, and Time Data cannot be adjusted. This information is already sent to ModivCare when the trip is performed on the mobile.
- ModivCare provides us with limited information on the submission we send. We may get an error message back, but that message may not have any detail, and we may get an accepted message however ModivCare does not create the claim. Any questions regarding a successful submissions from MediRoutes should be directed to the ModivCare Digital Support Hotline at 800-597-2049.
Why Can't I Edit My Data?
Data is now being sent in real time from the ModivCare system. Any changes made on their system are immediately updated within MediRoutes. When ModivCare identifies that a time, address, or other information has been changed within MediRoutes, ModivCare will revert it back to what is in their system to ensure the information is accurate.
If the data for a ModivCare trip is not correct, contact your local ModivCare provider rep. If you do not know how to contact your ModivCare provider rep, you can contact the ModivCare Digital Support Hotline at 800-597-2049.