A will call is a trip that does not have a time associated with it until the passenger calls and informs the dispatch office that they are ready to be picked up.
Step 1 - Locate Will Call Trips
A - Navigate to the Dispatch Screen
B - Click the Box that says "Display Will Calls"
C - Find the will call trip in the list and click on the edit icon (paper and pencil)
Will call trips will be indicated by having a light blue highlight and have a pickup/from time of 11:59 PM
Step 2 - Edit Will Call Time
A - Click on "Set Pickup Time to Now"
B - By default, the system will assign the current time as the pickup time. This can be edited as needed.
C - Once the time is set, click on "Mark As Ready for Pickup" you will be asked to confirm the time.
A "will call" that has been given a time is reflected by having a yellow highlight instead of the blue highlight:
