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Internal - Creating Yourself as a User in Any MediRoutes Database

A guide for Support Team members on how to give themselves access to any client company by creating a user account for themselves within that company.

To assist a client on a call via their MediRoutes system, you must create a user account within their database. Use the Clients page from your MediRoutes super admin account to add yourself as a user. The following steps will guide you through this process.

Step 1: Navigate to Clients Page

1. Login at https://app.mediroutes.com/#/login using your MediRoutes super admin credentials.

2. Click the menu icon on the left that looks like 3 little people.

Step 2: Navigate to the Client's Employees Page

1. Use the search bar to search the client's company name.

2. Click the company name to open up the company information.

3. Click Client Options, then click the Employees option.

Step 3: Create Your User Account

1. Click the Add Employee button in the top right corner.

2. Enter your first name, last name, and MediRoutes email address. Create a unique username (name@company.com is the recommended format) and set your password. 

3. Use Shift + Click to select Desktop, Driver, and Admin roles, and set the DL Number to "MediRoutes Support". (This helps clients identify your account and prevents them from making you inactive in most cases.)

4. Click Confirm to save the account.

You've now successfully created yourself an account within a client database! Use the username and password that you setup to login to that client's MediRoutes system any time they call or email in to further assist them. 

Tip: Set your password for all your client user accounts to the same one or 2 passwords. While this won't be allowed with your other MediRoutes accounts (super admin, Outlook, etc.) for security reasons, we do allow this for your client database accounts since we have far too many that you will need to create and use on a daily basis. Imagine keeping track of over 800 different passwords!

 

 

Revised: 6/12/25 AL