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INTERNAL - Internet/Local Network Poor Connection Issue with Bing Maps API and MediRoutes Maps

This article outlines an error message you may encounter when you're experiencing poor network quality issues at your location.

The error message discussed in this article typically occurs when you experience poor network quality with your internet connection. This can stem from issues such as slow speeds, high latency, or a significant number of dropped packets. This error indicates a problem accessing and using Bing Maps due to these networking challenges.


map connection issue

The Bing Maps API is particularly sensitive to internet connection issues, as it requires a constant connection to display the map effectively. You will likely notice this error first in areas of the application that rely on the map, such as the schedule, dispatch, and Home tabs in the Desktop version.

Items to try to get better connection:

  • Check connection to internet/local network
  • restart MediRoutes Desktop
  • Check other websites for connection