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Question About My MediRoutes Invoice

Overview

Billing & Payments on the MediRoutes website is where you manage how you pay MediRoutes and review what you have been billed. You can add or edit a payment method, update your billing contact information, view your full invoice history, download or print invoices, and pay a past-due balance.

  1. Go to https://mediroutes.com/

  2. Login to your account
  3. Click Admin
  4. Click Billing & Payments

When You Are Billed

Invoices are generated and billed on the 1st of the month for the prior month's activity.

If a payment fails, MediRoutes retries the charge daily. A warning message appears on the 3rd. Accounts still unpaid by the 10th are subject to suspension.

 

What Trips You are Charged For

Trip outcome Billable
Performed Yes
Performed, then un-performed and cancelled Yes — the performed event still counts
Active but not performed Yes
No-show, cancel at door, dry run Yes — treated as performed trips
Cancelled by broker via API or dispatcher No — cancelled before service

How to View the Trips You Were Charged For

To generate an itemized list of the trips included on an invoice, use MediRoutes Desktop:

  1. Go to the Reports tab.
  2. Enter the date range for the billing month.
  3. Click Get Report
  4. Switch to Data Grid view.
  5. Uncheck Include Canceled
  6. Check Include Dry Run/No Shows

The result is every active trip that factored into your invoice. Export to Excel if you need to work with the list.

Updating Your Payment Method & Billing Information

Your default payment method can be changed at any time. MediRoutes accepts ACH bank accounts and credit cards.

Your billing address appears as the Bill To address on your invoices and serves as the contact of record for account discussions. Keep it current so invoices and billing notices reach the right person.

Viewing and Paying Invoices

The Billing Summary section shows your full invoice history and your next bill due date. Each record lists the creation date, due date, payment status, invoice number, amount, and download and pay options.

To pay an overdue invoice, select the $ button. The charge is applied to your current default payment method.

Sales Tax

Many states require sales tax on software subscriptions and related services (SaaS), and MediRoutes collects it in compliance with those requirements.

  • The rate is based on your billing address jurisdiction and generally falls between 2% and 7%.
  • Individual line items may be taxed differently depending on state regulations.
  • MediRoutes Support does not have access to individual rate information.
  • MediRoutes retains none of the tax collected. All of it is remitted directly to state governments.
  • Per your customer contract, responsibility for applicable taxes rests with the customer.

Tax-exempt organizations: send your exemption documentation to Billing@mediroutes.com. Once approved, future invoices will not include sales tax.

Need Help?

Contact MediRoutes Billing at Billing@mediroutes.com. Include your invoice number and the date of the charge in question.