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SafeRide

 DISCLAIMER: This information was provided by SafeRide and is subject to change. Please contact SafeRide with any questions, as this is SafeRide's process and not a MediRoutes process.

How Auto Submit works

SafeRide will "Auto Submit" billing claims for MediRoutes synced rides ONLY when SafeRide receives ALL of the following from MediRoutes:

    • All 4 timestamps
    • A valid, credentialed driver
    • A valid, credentialed vehicle

If any of these are missing, the ride will NOT auto submit, and you will need to enter the missing information in the SafeRide portal.

Common reasons rides do not auto submit

  • Missing driver/vehicle: SafeRide could not match the vehicle plate and driver license between MediRoutes and SafeRide. This happens when drivers and vehicles are active in MediRoutes but are NOT active and credentialed in SafeRide.

  • Missing timestamps

How to prevent this

    • Make sure every driver and vehicle used in MediRoutes is also active and credentialed in SafeRide.
    • Make sure driver license and vehicle plate information matches exactly between MediRoutes and SafeRide.
    • Make sure drivers Arrive and Perform trips in the MediRoutes Driver App (not from Dispatch) so all timestamps are sent to SafeRide.

Fixing rides that did not auto submit

SafeRide offers a Ride Exporter to find rides missing data, and a Rides Importer to mass import missing timestamps, driver, vehicle, ride status, and billing claim status by CSV. Please contact SafeRide's NVMs and Billing team for guidance on this process.

SafeRide resources: