A trip's status tells you where that trip stands at any moment. Statuses are normally advanced by the driver in the driver app, which records a GPS location and timestamp at the moment each event occurs. A dispatcher can also set a status when the driver is unable to. See How to Update Trip Statuses as a Dispatchter for that procedure.
The Trip Lifecycle
A trip typically moves through the following sequence:
Trip Legs and Events
Statuses are applied at two levels: to the leg and to each event within that leg. A leg has two events: a pickup event and a dropoff event. Each event is completed in two steps: the driver arrives at the location, and then performs the event. A round trip is therefore two legs and four events, each with its own arrive and perform action.
Example — a passenger travels to a methadone clinic and back:
Both legs appear as separate rows on the Route's schedule, distinguished by their direction indicators and pickup times.
Event status and leg status work together. Each event carries its own status, and those event statuses drive the status of the leg overall. Performing the pickup event moves the leg to on board; performing the dropoff event moves the leg to performed.
