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How to Activate & Schedule Will Call Trips

A Will Call trip is a return trip without a set pickup time- common when a passenger's appointment end time is unknown. The trip stays in Will Call status until the passenger is ready, at which point you activate it and schedule the pickup.  

How to Activate a Will Call Trip

  1. Select your service date from the calendar in the Magic Bar.
  2. Right Click the trip in your Trip List.
  3. Click Set pickup time
  4. Confirm or adjust the pickup time based on when the passenger will be ready.
  5. Schedule the activated trip using Shop Trip for ranked route recommendations or Force to Route to assign it manually.

Tip: Activate Will Call trips as soon as the passenger calls in — the sooner the trip is active, the more scheduling options you'll have across your routes.

Best Practices

  • Review your Will Call list throughout the day so no return trips are missed.
  • Use Shop Trip when activating during busy periods — ranked recommendations help you find the best fit without disrupting existing routes.
  • Confirm passenger readiness and pickup location before activating to avoid driver wait time.

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