A basic guide to the Online Dispatch Dashboard and all of its features.
Dispatch Dashboard Overview
Dispatch Dashboard provides access to trips, Runs, and driver information while on MediRoutes Online and when you do not have access to MediRoutes Desktop. The Dashboard is designed for basic dispatch operations like shopping trips, moving trips from one Run to another, canceling trips, or activating will call trips.
The basic operational areas are below, more detailed KB article per operation area will be linked:
A - Date and Filter for Runs and Vehicle Groups are on the top line.
B - Trip DataGrid to show trips, with filters to change trips viewed and trip options to cancel, edit, or shop/schedule trips.
C - Run tiles visually represent all available Runs with basic information displayed. when clicked on will open the Run View to see the Run schedule with the Trip DataGrid at the bottom.
For more information on the Run View, please reference the article below.
Filters
The top of Dispatch Dashboard has options to filter by Run, Driver, or Vehicle name by typing in the name you are looking for and to filter by Vehicle Groups by selecting one from the dropdown list.
The Trip DataGrid filter that looks like a funnel offers several options for filtering trips including Space Type, Funding Source, and Trip Type (Scheduled/Unscheduled, Canceled/Uncanceled, Will Call, etc.). Click Save at the bottom of the window to save your filters or click Clear at the top to clear the filters previously set.
Trip Options
To access the Trip Options, click on the three dots to the left of the passenger name or tap on the passenger name if you are on a mobile device and do not see the three dots.
The main three Trip Options generally seen are an X, a pencil, and a magnifying glass. The X will cancel the trip, the pencil allows you to edit the trip, and the magnifying glass allows you to shop/schedule a trip. A scheduled trip will not have the magnifying glass option.
To shop/schedule a trip, after clicking the magnifying glass, select the Run you wish to schedule the trip to on the left side of the window. You will see where the trip is going to be placed on that Run's schedule on the right side of the shopping window. Click Save Route to schedule the trip to that Run.
Will Calls will have an additional Trip Option that looks like a phone. 
When clicked, this option allows you to activate the Will Call by setting the pickup time and marking the trip as ready for pickup. Once that is done, the trip will have the magnifying glass option to then shop/schedule the trip.
Revised Date: 10/15/24 ARB