What Are Ride Receipts?
MediRoutes has received significant feedback from our customers regarding the new API we have integrated with ModivCare. Although much of the integration is managed by requirements set by ModivCare, we have recently changed a few things that we hope will help our customers to ensure they are being properly paid by ModivCare for trips performed.
Specifically, MediRoutes is now providing an option to remove the automated billing process so you can return to a process that is similar to the one that was used under the ModivCare ATMS. This will be done through a request sent to ModivCare called a "Ride Receipt."
How Do I Turn On Ride Receipts?
Navigate to Admin => Billing => Funding Sources, and edit your ModivCare/Logisticare funding source. From there, navigate to the brokerage tab and checkmark on the 'Enable Ride Receipt' setting
What Impact Will This Have On My System?
Once you enable ride receipts, the only change from the current process is that MediRoutes will not include the Billed Amount on the drop-off performed event that ModivCare collects from the API. In doing this, we prevent a claim from being created automatically on the ModivCare side, until that Billed Amount shows up in the form of an electronic Ride Receipt. This will allow you to control when claims arrive on your ModivCare portal, and ensure that you can change the cost of the trip prior to submission of that claim.
How Do I Bill With Ride Receipt?
Step 1 - Get ModivCare Trips
A - Navigate to Admin => Billing => EDI Submission => API Submission
B - Select ModivCare / Logisticare from your list of funding sources
C - Select the date you want to bill
D - Press Get Trips
Note that only scheduled trips will be pulled into this report.
Step 2 - Edit Trip Costs (Optional)
If you need to update the trip cost prior to submitting data to ModivCare, click on the edit button to the left of the screen. This will bring up the charge control window on the right hand side.
You may need to Click on Allow Updates in the charge window before any changes can be made to the rate. Once you have made the required changes, click on Save Changes to save your new trip charge.
Step 3 - Submit Trips
Left click to Highlight any trip that you want to submit. You can highlight multiple trips by using Shift + Left Click or Ctrl + Left Click. Make sure that you are only selecting trips that have a documented signature and that are not missing any information.
If a trip is missing information, especially the signature, it is highly recommended that you bill that trip manually to ensure that you are properly paid for your trip.
Once you submit trips, you will be asked to Confirm. Press OK to confirm and your ride receipt requests will be sent to ModivCare.
How is This Different From ATMS Billing?
The biggest difference from ATMS billing and the Ride Receipt process is that MediRoutes is unable to change PU/DO times, Drivers, or Vehicles from when the trip was originally performed. This is not a limitation from MediRoutes but is a limitation imposed by ModivCare. The only thing ModivCare allows us to update prior to sending the request for a claim to be created is the trip cost / billed amount.
Training Seminar Video
Below is a recorded session from 12/22/2021 where we walk through this Ride Receipt process and answer a few other questions regarding the ModivCare billing process.
The password for this video is "MediRoutes"