Desktop EnableAutoConfirmDryRun Set Up.
This setting will be enabled when set to TRUE in the desktop application. When a driver cancels a trip, dispatchers will no longer need to acknowledge driver NO SHOW / CANCEL AT DOOR messages. This allows the dispatcher to focus on other areas of their work and less time watching the Driver Messages tab.
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Set EnableAutoConfirmDryRun To True In the Desktop
Data > Other > Settings > EnableAutoCancelReturn
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Cancelling Trips in Mobile
Trips will be auto-acknowledged in the Desktop application when the driver Cancels a Trip. The Cancel Trip option becomes available to the driver when they arrive at an event. When a trip is cancelled, the driver can choose from either No Show or Cancel At Door.
Once the Driver completes the NO SHOW/Driver Cancel, the Trips Will Automatically Be Acknowledge in Dispatch, and the Trip will show as a NO SHOW on the Run.
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Dispatch: View Message for Auto Confirm No Show
To check the Auto Confirm messages, check View Messages. The NO SHOW Message will be marked under messages with a timestamp and EnableAutoConfirmDryRun label - letting the dispatcher know that it was indeed auto-cancelled.
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EnableAutoCancelReturn
This setting will be enabled when set to TRUE in the desktop application. When a cancel request is acknowledged, all future trips of the same customer for that day are unscheduled and canceled.
