Troubleshooting & FAQs

Quick answers and step-by-step solutions to common questions and issues.

• Why do I receive the error message: "Error 3: the remote server returned an error: (401) Unauthorized. ExpiredToken: The token is expired." when trying to login to MediRoutes?
• Splashtop on Mac: Why Support Can Connect but Cannot See Your Screen
• When trying to launch MediRoutes desktop (after clicking "Continue") it gets stuck on "Loading ... "
• "Microsoft Defender SmartScreen prevented an unrecognized app from starting" message when trying to install the MediRoutes desktop application
• MediRoutes Desktop MSI Installer
• "Data error" Message on MediRoutes Maps
• Common Error Message on MediRoutes Desktop Install
• The verification link for one of my users expired, how do I resend in MediRoutes Desktop?
• How Do I Reset My Password? And How Do I Verify My First-time User Account?
• MediRoutes Invoice - Trips and Notifications
• Question about my MediRoutes Invoice